Fitness equipment is designed to improve a user’s health and fitness. However, all fitness equipment carries a risk of causing injuries, especially when that equipment is damaged. Exercise ba...

Receiving a complaint is often an unexpected part of running any business, including a podiatry practice.  No business is immune from receiving a complaint, regardless of how successful it is ...

Receiving a complaint is often an unexpected part of running any business, including a physiotherapy practice.  No business is immune from receiving a complaint, regardless of how successful i...

Receiving a complaint is an unexpected part of running any business.  No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.&nb...

No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.  There can be a tendency to see a complaint as a personal criticism rath...

Receiving a complaint is often an unexpected part of running any business, including a veterinary practice.  No business is immune from receiving a complaint, regardless of ho...

Guild Insurance regularly analyses claims data to understand factors contributing to claims and complaints.  This analysis has highlighted a trend where claims involve treatment by at least tw...

The Victorian Government introduced changes to its Reportable Conduct Scheme that came into effect on 1 January 2019. The changes impact Early Learning Centres, Out of School Hours and Occasional C...

With the holiday season approaching, it’s time to remind ourselves of the possible threats to our homes and cars during this time. In the lead up to what should be a ...

Don’t underestimate the inconvenience of damaged windows or shop fronts. Prevention is always better than cure!

• Reduce the opportunity for damage by installing:
  ...

Why do risks increase at this time of the year?

The summer months are a busy time of year for the retail sector. Extended trading hours and an increased number of shoppers ...

Cyber-attacks are a constant threat to individuals and businesses. From malware to phishing, cyber security risks are on the rise and attacks are becoming more sophisticated. While you may think yo...

In business, continuity is the key baseline for success.  It might seem obvious, but it’s surprising how many people rely on your business opening its doors everyday.

Too often b...

Technology has not only revolutionised the way we think, communicate and do business… It’s changed the way we need to protect ourselves.

Cybercrime is one of the fastest growin...

Although social media can open the door to an exciting online community, it has made it harder to separate yourself from your professional life.

Here’s fiv...

Sally began her career as a personal trainer in 2012. With high hopes and wanting to make sure she did the right thing Sally purchased an exercise professional liabilities policy. Her hard wor...