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  • Don’t let your business go up in smoke

    Don’t let your business go up in smoke

    When you hear stories about things going wrong in other businesses, it’s tempting to think “that’ll never happen to us… we’re different”.

    When laundry has...

  • Sloppy dispensing and security risks

    Sloppy dispensing and security risks

    Claims reported to Guild Insurance highlight an alarming trend.  Sloppy medication handling can compromise the security of not just your pharmacy, but all pharmacies. Practices such as storing...

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    Dispensing errors – dose administration aids

    Guild Insurance regularly receives claims relating to errors with Dose Administration Aids (DAA).  Errors often involve pharmacists filling and dispensing DAAs for the correct patient...

  • Reducing risks in pre-purchase examinations

    Reducing risks in pre-purchase examinations

    Equine pre-purchase examinations (PPE) are commonly conducted by veterinarians because they are essential for people looking to purchase a horse. However, they feature heavily in the veterinary claims...
  • Providing consent to veterinary care

    Providing consent to veterinary care

    Veterinarians would be well aware of their requirements to obtain informed consent from their clients before any procedure takes place.  However, Guild Insurance’s vast experience in man...

  • Retained veterinary swabs

    Retained veterinary swabs

    Case Example

    A client demanded compensation for additional treatment costs, alleging surgery had been performed negligently. The client’s dog had undergone a l...

  • Burns from veterinary heat mats

    Burns from veterinary heat mats

    Case

    A cat suffered significant burns to its hip when left on a heat mat to recover after surgery.  The cat’s fur was still wet, which exacerbated the risk of a bu...

  • Providing speech therapy to a child when the parent or guardian is absent

    Providing speech therapy to a child when the parent or guardian is absent

    Have you ever considered a situation where you’re providing therapy to a child and the parent or guardian intends to leave the child alone with you?  This may be because they wish to col...

  • Managing risks when exercising independently

    Managing risks when exercising independently

    It’s widely recognised that all fitness activities carry an element of risk that needs to be managed. One area of risk within a fitness centre is not just the activ...

  • Is your fitness centre untidy and cluttered?

    Is your fitness centre untidy and cluttered?

    Scenario

    It’s 6pm on a Monday night, peak usage time during the busiest night of the week in the gym. There are gym bags, items of c...

  • Early learning playground maintenance

    Early learning playground maintenance

    There is a lot more to an early learning centre playground than just fun and games.  They provide a great deal of benefit to children in developing their physical skills as well as their confi...

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    Guarding against doorway finger injuries

    Guild Insurance continues to receive reports of serious injuries to children’s fingers due to them being caught in doorways at early learning services.  It may surprise you to learn that...

  • When a break-in occurs

    When a break-in occurs

    STEP 1: Stay safe and preserve the scene

    • Dial 000 to report the incident to police.
    • Don’t enter the premises if there are signs a break-in may have occurred – e.g. ...
  • Employee dishonesty

    Employee dishonesty

    Someone breaking into your premises or stealing goods at knife point is an obvious threat to any business.  But as claims reported to Guild Insurance show, they’re not the only crimes oc...

  • Understanding Employment Law

    Understanding employment law

    Employment-related disputes are an increasing trend in claims reported to Guild Insurance. These claims indicate that some employers may not be fully aware of their workplace rights and obligations...

  • Keeping treatment tables safe

    Keeping treatment tables safe

    It may surprise you to know that Guild Insurance continues to receive reports of patient injuries related to treatment tables.     

    No one sets out to have a patient inj...

  • Let the records show...

    Let the record show…

    Clinical record keeping is unfortunately one of those dreaded risk management topics. Guild Insurance understands that it isn’t the most interesting of topics for health practitioners to spend t...
  • Incident management for early learning centres

    Incident management for early learning centres

    Guidelines regarding what to do in the event of an incident

    Any matter that has required a notification to your regulatory authority, or has led t...

  • Why has my osteopath touched me there?

    Guild Insurance sees numerous allegations against osteopaths each year where the patient claims the osteopath has touched them in an inappropriate sexual way during treatment. Receiving and dealing...

  • Why has my chiropractor touched me there?

    Guild Insurance has seen a gradual increase in the number of allegations against chiropractors where the patient claims the chiropractor has behaved in a sexually inappropriate manner during treatm...

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