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  • Employee dishonesty

    Employee dishonesty

    Someone breaking into your premises or stealing goods at knife point is an obvious threat to any business.  But as claims reported to Guild Insurance show, they’re not the only crimes oc...

  • Understanding Employment Law

    Understanding employment law

    Employment related disputes are an increasing trend in claims reported to Guild Insurance.  These claims indicate that some employers may not be fully aware of their workplace rights and oblig...

  • Keeping treatment tables safe

    Keeping treatment tables safe

    It may surprise you to know that Guild Insurance continues to receive reports of patient injuries related to treatment tables.     

    No one sets out to have a patient inj...

  • Let the records show...

    Let the record show…

    Clinical record keeping is unfortunately one of those dreaded risk management topics. Guild Insurance understands that it isn’t the most interesting of topics for health practitioners to spend t...
  • Incident management for early learning centres

    Incident management for early learning centres

    Guidelines regarding what to do in the event of an incident

    Any matter which has required a notification to your regulatory authority, or has l...

  • Why has my osteopath touched me there?

    Guild Insurance sees numerous allegations against osteopaths each year where the patient claims the osteopath has touched them in an inappropriate sexual way during treatment.   Receiving...

  • Why has my chiropractor touched me there?

    Guild Insurance has seen a gradual increase in the number of allegations against chiropractors where the patient claims the chiropractor has touched them in an inappropriate sexual way during treat...

  • Woman planking with stress ball

    Keeping exercise balls safe

    Fitness equipment is designed to improve a user’s health and fitness. However, all fitness equipment carries a risk of causing injuries, especially when that equipment is damaged. Exercise ba...

  • complaints-in-podiatry

    Managing complaints in podiatry

    Receiving a complaint is often an unexpected part of running any business, including a podiatry practice.  No business is immune from receiving a complaint, regardless of how successful it is ...

  • Managing-complaints

    Managing complaints in physiotherapy

    Receiving a complaint is often an unexpected part of running any business, including a physiotherapy practice.  No business is immune from receiving a complaint, regardless of how successful i...

  • complaints-in-chinese-medicine

    Managing complaints in Chinese Medicine

    Receiving a complaint is an unexpected part of running any business.  No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.&nb...

  • complaints-in-osteopathy

    Managing complaints in osteopathy

    No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.  There can be a tendency to see a complaint as a personal criticism rath...

  • Managing-complaints

    Managing complaints in veterinary practice

    Receiving a complaint is often an unexpected part of running any business, including a veterinary practice.  No business is immune from receiving a complaint, regardless of ho...

  • advertising_regulated_540px

    Advertising regulated health services

    While there are laws for advertising all businesses, there are additional requirements for health services regulated by the Australian Hea...

  • clients-seeing-multiple-vets

    Risks associated with clients seeing multiple veterinarians

     

    Guild Insurance regularly undertakes 
    when-clients-see-multiple-osteopaths

    When clients see multiple AEPs

    Guild Insurance regularly analyses claims data to understand factors contributing to claims and complaints.  This analysis has highlighted a trend where claims involve treatment by at least tw...

  • ReportableConduct_RiskHQ_Header850x320

    Is your early learning centre prepared for the Reportable Conduct Scheme?

    The Victorian Government introduced changes to its Reportable Conduct Scheme that came into effect on 1 January 2019. The changes impact Early Learning Centres, Out of School Hours and Occasional C...

  • CHM24677_Incident_Risk_EDM_012019_850x320

    Notifying Guild Insurance of a claim - your requirements

    Imagine if…

    You are advised by AHPRA that a patient has complained about the treatment you provided, suggesting it was performed negligently.  As you’re sure your treatmen...

  • Guide-to-a-risk-free-holiday

    Guild's guide to a risk free holiday season

    With the holiday season approaching, it’s time to remind ourselves of the possible threats to our homes and cars during this time. In the lead up to what should be a ...

  • preventing_glass_damage_540px

    Preventing glass damage

    Don’t underestimate the inconvenience of damaged windows or shop fronts. Prevention is always better than cure!

    • Reduce the opportunity for damage by installing:
        ...

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