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  • Is your fitness centre untidy and cluttered?

    Is your fitness centre untidy and cluttered?

    Scenario

    It’s 6pm on a Monday night, peak usage time during the busiest night of the week in the gym. There are gym bags, items of c...

  • Early learning playground maintenance

    Early learning playground maintenance

    There is a lot more to an early learning centre playground than just fun and games.  They provide a great deal of benefit to children in developing their physical skills as well as their confi...

  • doorway_fingers_540px

    Guarding against doorway finger injuries

    Guild Insurance continues to receive reports of serious injuries to children’s fingers due to them being caught in doorways at early learning services.  It may surprise you to learn that...

  • When a break-in occurs

    When a break-in occurs

    STEP 1: Stay safe and preserve the scene

    • Dial 000 to report the incident to police.
    • Don’t enter the premises if there are signs a break-in may have occurred – e.g. ...
  • Employee dishonesty

    Employee dishonesty

    Someone breaking into your premises or stealing goods at knife point is an obvious threat to any business.  But as claims reported to Guild Insurance show, they’re not the only crimes oc...

  • Understanding Employment Law

    Understanding employment law

    Employment-related disputes are an increasing trend in claims reported to Guild Insurance. These claims indicate that some employers may not be fully aware of their workplace rights and obligations...

  • Keeping treatment tables safe

    Keeping treatment tables safe

    It may surprise you to know that Guild Insurance continues to receive reports of patient injuries related to treatment tables.     

    No one sets out to have a patient inj...

  • Let the records show...

    Let the record show…

    Clinical record keeping is unfortunately one of those dreaded risk management topics. Guild Insurance understands that it isn’t the most interesting of topics for health practitioners to spend t...
  • Incident management for early learning centres

    Incident management for early learning centres

    Guidelines regarding what to do in the event of an incident

    Any matter that has required a notification to your regulatory authority, or has led t...

  • Why has my osteopath touched me there?

    Guild Insurance sees numerous allegations against osteopaths each year where the patient claims the osteopath has touched them in an inappropriate sexual way during treatment. Receiving and dealing...

  • Why has my chiropractor touched me there?

    Guild Insurance has seen a gradual increase in the number of allegations against chiropractors where the patient claims the chiropractor has behaved in a sexually inappropriate manner during treatm...

  • Woman planking with stress ball

    Keeping exercise balls safe

    Fitness equipment is designed to improve a user’s health and fitness. However, all fitness equipment carries a risk of causing injuries, especially when that equipment is damaged. Exercise ba...

  • complaints-in-podiatry

    Managing complaints in podiatry

    Receiving a complaint is often an unexpected part of running any business, including a podiatry practice.  No business is immune from receiving a complaint, regardless of how successful it is ...

  • Managing-complaints

    Managing complaints in physiotherapy

    Receiving a complaint is often an unexpected part of running any business, including a physiotherapy practice.  No business is immune from receiving a complaint, regardless of how successful i...

  • complaints-in-chinese-medicine

    Managing complaints in Chinese Medicine

    Receiving a complaint is an unexpected part of running any business.  No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.&nb...

  • complaints-in-osteopathy

    Managing complaints in osteopathy

    No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.  There can be a tendency to see a complaint as a personal criticism rath...

  • Managing-complaints

    Managing complaints in veterinary practice

    Receiving a complaint is often an unexpected part of running any business, including a veterinary practice.  No business is immune from receiving a complaint, regardless of ho...

  • advertising_regulated_540px

    Advertising regulated health services

    All employers, business owners, contractors and employees have an obligation to create and maintain a safe working environment. And to do this we all need to think about ...

  • clients-seeing-multiple-vets

    Risks associated with clients seeing multiple veterinarians

    Guild Insurance regularly undertakes reviews of veterinary claims. It has been found that there is a significant trend in claims involving treatment being provided by at least two ...
  • when-clients-see-multiple-osteopaths

    When clients see multiple AEPs

    Guild Insurance regularly analyses claims data to understand factors contributing to claims and complaints.  This analysis has highlighted a trend where claims involve treatment by at least tw...

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