Let the record show…

Let the records show...
Clinical record keeping is unfortunately one of those dreaded risk management topics. Guild Insurance understands that it isn’t the most interesting of topics for health practitioners to spend time thinking and talking about.  However, it is incredibly important, and Guild’s experience suggests many health practitioners would benefit from learning more about good record keeping. Clinical records and insurance claims Clinical records can impact insurance claims in two ways: Poor records can contribute to a poor ...

Guild Insurance

Professional Indemnity Insurance

Latest Articles

  • Learning from chiropractic claims

    Claims
    Guild Insurance spends a significant amount of time analysing the  chiropractic claims reported to us. This  analysis helps us to understand what  patients complain about, factors which  might make some patients more likely  to complain and what actions from  practitioners make it challenging to  defend these complaints. Following this a nalysis, Guild, in conjunction with the  Australian Chiropractors Association,  creates risk messages and learnings to  share with and educate chiropractors,  with the aim of reducing ...
  • Managing the risk of mould

    Business
    There are many parts of Australia which experience high humidity. For some people who love the heat, these can be great places to live and work. However, unfortunately, these humid environments aren’t without risk as they can cause significant damage to buildings. Mould and ghosting Mould – most of us would be somewhat familiar with mould, which is a type of fungi. It grows well in damp environments, especially when there’s poor ventilation. It can ...

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  • Informed consent

    All health practitioners would be well aware of their requirements to obtain informed consent from their patients before assessment or treatment takes place.  However, Guild Insurance’s vast experience in managing claims made against health practitioners has highlighted that many practitioners don’t meet all their informed consent requirements. What is informed consent? There is an explanation about informed consent in the Code of Conduct for each of the professions regulated by AHPRA.  In this document, informed ...
  • Why has my chiropractor touched me there?

    Guild Insurance has seen a gradual increase in the number of allegations against chiropractors where the patient claims the chiropractor has touched them in an inappropriate sexual way during treatment.  These claims may involve allegations regarding the way the chiropractor has touched them, or they may relate to what the chiropractor has said during the consultation. These are incredibly serious allegations that cause a great deal of stress for both the chiropractor and the patient....

professional

  • Learning from chiropractic claims

    Guild Insurance spends a significant amount of time analysing the  chiropractic claims reported to us. This  analysis helps us to understand what  patients complain about, factors which  might make some patients more likely  to complain and what actions from  practitioners ...
    Claims
  • Dating patients - is it ever okay?

    Health professionals might sometimes question if it’s ever ok to date a patient.  Most would say the answer to that is a  straight-out no. Then there are variations  to that question — “What if I end the  therapeutic relationship first?”, ...
  • Can I say sorry?

    Guild Insurance has over 60 years’ experience managing complaints, and therefore claims, made by clients or customers of the professionals we insure. This has taught us a lot about how and why complaints usually occur and the best ways to ...
  • Appropriate conversations in chiropractic

    You said what? Appropriate conversations in chiropractic Complaints of wrongdoing against chiropractors isn’t always about the treatment provided or the clinical outcome.  Guild Insurance sees numerous cases annually which relate to the professional behaviour and conduct of a chiropractor.  This ...
    Communication
  • Using Telehealth during the pandemic

    Many allied health practitioners across the country are already using telehealth to provide care for their patients during the COVID-19 pandemic. However, there are some additional risks and limitations associated with delivering health services via telehealth which practitioners need to ...
  • Managing difficult chiropractic situations

    Chiropractors regularly deal with challenging situations and are continually required to make difficult decisions.  However, these decisions don’t always relate solely to the clinical care they’re providing their patients.  Unfortunately, sometimes chiropractors will face other difficult situations with their patients ...
  • Managing complaints in chiropractic

    Receiving a complaint is often an unexpected part of running any business, including a chiropractic practice.  No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.  There can be a ...
  • Understanding employment law

    Employment related disputes are an increasing trend in claims reported to Guild Insurance.  These claims indicate that some employers may not be fully aware of their workplace rights and obligations and the laws governing them as an employer.  This can ...
  • Keeping treatment tables safe

    It may surprise you to know that Guild Insurance continues to receive reports of patient injuries related to treatment tables.      No one sets out to have a patient injured in their care.  When it does happen, it can be ...
  • Let the record show…

    Clinical record keeping is unfortunately one of those dreaded risk management topics. Guild Insurance understands that it isn’t the most interesting of topics for health practitioners to spend time thinking and talking about.  However, it is incredibly important, and Guild’s ...

business

  • Managing the risk of mould

    There are many parts of Australia which experience high humidity. For some people who love the heat, these can be great places to live and work. However, unfortunately, these humid environments aren’t without risk as they can cause significant damage ...
    Business
  • Maintenance of stormwater drains

    Imagine this… Very heavy rains are predicted for your area, much heavier than you’ve seen before. While it’s concerning you, you believe your place of business should get through ok. The property is well maintained, including the roof. Your building’s ...
    Business Interruption
  • Maintaining personal safety and a safe chiropractic practice

    All employers, business owners, contractors and employees have an obligation to create and maintain a safe working environment.  And to do this we all need to think about what makes our workplace unique in terms of the risks and the ...
  • Why every business needs an asset register

    When considering an insurance policy, it’s easy for many of us to think “it’ll never happen to me”.  However, the vast experience of Guild Insurance tells us ‘it’, being events that require insurance claims, unfortunately can happen to people like ...
  • Mitigating Cyclone Risks

    Cyclones may seem like a rare event to some people in Australia. However, according to the CSIRO, northern Australia is threatened by cyclones every year between November and April with typically about five cyclones reaching land each year. This means ...
    Accidents
  • Mitigating bushfire risks

    Bushfires are an unfortunate part of life for many people and businesses in Australia and the devastation they cause can be catastrophic. Sadly, the recovery from bushfire damage is often not as quick as people would hope and this can ...
    Business
  • Mitigating Flood Damage Risks

    Floods are an unfortunate part of life for many people and businesses in Australia and the devastation they cause can be catastrophic. Sadly, the recovery from flood damage is often not as quick as people would hope and this can ...
    Flood
  • Transitioning out of COVID-19 restrictions

    Operating a business during the COVID-19 pandemic has presented many challenges. Unfortunately, many businesses closed for a period of time while others worked on reduced hours. And for others, staying open meant finding new ways of doing so, such as ...
    Business
  • Property maintenance - could your property cause an injury?

    Guild Insurance sees many insurance claims which have come about due to poor maintenance of a property.  In too many of these cases, the poor state of the building or its grounds is obvious and it’s quite surprising, as well ...
  • Navigating communication and due processes during COVID-19

    At Guild Insurance we thought it was timely to remind you of practices you should adopt to ensure you’re operating your business as safely as you can during the COVID-19 situation.  These include:  Staying up to date with regulations  Communicating clearly with customers and staff  Taking actions to reduce the ...
    Communication

Guild Insurance

Professional Indemnity Insurance

Why Guild Insurance?

For over 55 years, our customers have continued to be central to everything we do.

Better protection through experience.