Manual handling means using force or physical exertion to move something, by means such as pushing, pulling, lifting, or carrying. Manual handling takes place continually in an ear...

Osteopathy, as with all areas of healthcare, carries complexity and risk. Despite the best of intentions of osteopaths, sometimes the outcomes experienced by the patient isn’t as expected or ...

Guild Insurance has over 60 years’ experience managing complaints, and therefore claims, made by clients or customers of the professionals we insure. This has taught us a lot about how and wh...

Early learning centres have so many tasks and requirements to juggle. The children need to be educated while enjoying themselves and, importantly, staying safe. Centres need to provide all of this ...

Social media is a continually growing and changing online tool. How and when it should be used professionally isn’t straightforward, especially for health professionals.

It’s bee...

Many dentists would have experienced situations where a patient has attended for an appointment and informed their dentist how they want to be treated.  These patients present a number of pote...

When we talk about trips and falls being a common occurrence in early learning centres, many people first think about children tripping and falling. And yes, this unfortunately does happen. However...

Every year at Guild Insurance, the veterinary liability claims reported to us are analysed to ensure we fully understand what clients are complaining about, what’s going wrong and what can be...

You said what? Appropriate conversations in chiropractic

Complaints of wrongdoing against chiropractors isn’t always about the treatment pro...

Receiving a complaint is often an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer-focused staff are. Th...

Receiving a complaint is an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer-focused staff are. There ca...

Damage to a building caused by water coming from within the building is possibly not a risk that is top of mind for many businesses. However, at Guild Insurance we have seen these types of claims s...

The State Insurance Regulatory Authority (SIRA) is the New South Wales (NSW) government organisation that regulates the state’s workers compensation system. It’s a requirement of SIRA t...

There will be occasions when a speech pathologist needs or wants to end the therapeutic relationship with a client. However, this isn’t an easy thing to do. Knowing how to do this in a profes...

Facebook has evolved greatly overtime, and so has our use of it. Gone are the days of it simply being used to chat with friends and share holiday photos. Professional use of Facebook has grown to t...

Maintaining appropriate and detailed veterinary records is a core requirement for all vets. Guild Insurance sees too many cases where the records haven't been kept to the standard expected. It's th...

It probably goes without saying that as a vet you rely heavily on your equipment to do your job. Yet how often do you think about the impact on your business should something happen to that necessa...