Every year at Guild Insurance, the veterinary liability claims reported to us are analysed to ensure we fully understand what clients are complaining about, what’s going wrong and what can be...

You said what? Appropriate conversations in chiropractic

Complaints of wrongdoing against chiropractors isn’t always about the treatment pro...

Receiving a complaint is often an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer-focused staff are. Th...

Receiving a complaint is an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer-focused staff are. There ca...

Damage to a building caused by water coming from within the building is possibly not a risk that is top of mind for many businesses. However, at Guild Insurance we have seen these types of claims s...

The State Insurance Regulatory Authority (SIRA) is the New South Wales (NSW) government organisation that regulates the state’s workers compensation system. It’s a requirement of SIRA t...

There will be occasions when a speech pathologist needs or wants to end the therapeutic relationship with a client. However, this isn’t an easy thing to do. Knowing how to do this in a profes...

Facebook has evolved greatly overtime, and so has our use of it. Gone are the days of it simply being used to chat with friends and share holiday photos. Professional use of Facebook has grown to t...

Maintaining appropriate and proper clinical records relies on veterinarians integrating fundamental record keeping practices into their daily routines. Using this checklist will help to evaluate yo...

It probably goes without saying that as a vet you rely heavily on your equipment to do your job. Yet how often do you think about the impact on your business should something happen to that necessa...

Early learning and childcare centres are dynamic, unpredictable, ever-changing environments.  For some educators, it’s this type of environment which makes it a fantastic place to work.&...

In recent years, with the continual growth in social media, virtual fitness options have grown dramatically. Offering personal training sessions in a virtual manner is a fantastic option as it mean...

We know, insurance can be tricky to understand. Unfortunately, it’s not as clear as 1s and 0s when working out what cover you need to ensure you’re meeting your professional and contrac...

Chiropractors regularly deal with challenging situations and are continually required to make difficult decisions.  However, these decisions don’t always relate solely to the clinical ca...

There has been a steady increase in errors reported to Guild Insurance involving the wrong route of administration.  These errors occur when a pharmacist dispenses a medication that h...