Receiving a complaint is an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are. There ca...

Receiving a complaint is often an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer-focused staff are. Th...

Receiving a complaint is an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer-focused staff are. There ca...

Receiving a complaint is an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are. There ca...

Damage to a building caused by water coming from within the building is possibly not a risk that is top of mind for many businesses. However, at Guild Insurance we have seen these types of claims s...

The State Insurance Regulatory Authority (SIRA) is the New South Wales (NSW) government organisation that regulates the state’s workers compensation system. It’s a requirement of SIRA t...

There will be occasions when a speech pathologist needs or wants to end the therapeutic relationship with a client. However, this isn’t an easy thing to do. Knowing how to do this in a profes...

Facebook has evolved greatly overtime, and so has our use of it. Gone are the days of it simply being used to chat with friends and share holiday photos. Professional use of Facebook has grown to t...

Maintaining appropriate and proper clinical records relies on veterinarians integrating fundamental record keeping practices into their daily routines. Using this checklist will help to evaluate yo...

It probably goes without saying that as a vet you rely heavily on your equipment to do your job. Yet how often do you think about the impact on your business should something happen to that necessa...

Early learning and childcare centres are dynamic, unpredictable, ever-changing environments.  For some educators, it’s this type of environment which makes it a fantastic place to work.&...

Early learning centres are dynamic, continually changing environments.  This is important so children are stimulated and always learning.  However, this also presents challenges and poten...

In recent years, with the continual growth in social media, online fitness options have grown dramatically. And now with restrictions on how and where people can exercise due to COVID-19 this deman...

It might be surprising to know that telehealth has been occurring for about 100 years now; there’s evidence of radios being used in the 1920s to provide clinical advice to people in remote lo...

What is Evidence Based Practice?

The best known and most widely accepted definition of Evidence-Based Practice (EBP) was suggested by David Sackett back in the 1990s; ‘...

By: Dr Errol Kilov
BDS ADEC Grad Cert Dent FADI MRACDS (GDP) FRACDS (GDP) FPFA FICD

How likely am I to receive a complaint?

Dental practice differ...

We know, insurance can be tricky to understand. Unfortunately, it’s not as clear as 1s and 0s when working out what cover you need to ensure you’re meeting your professional and contrac...

Chiropractors regularly deal with challenging situations and are continually required to make difficult decisions.  However, these decisions don’t always relate solely to the clinical ca...