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  • Dispensing-errors-can-happen-to-anyone

    Dispensing errors can happen to anyone

    Dispensing errors can have an enormous impact on both the customer and the pharmacist.  Imagine how you would feel if a simple mistake caused serious harm to someone?   Unfort...

  • safe-environment

    Is your early learning centre a safe environment?

    All early learning centres would be well aware of the expectation and legal requirement for them to provide a safe environment.  But what does this actually mean?  How can anyone be sure ...

  • SpeechPath-Notifying-GIL

    Notifying Guild Insurance of a claim – a speech pathologist’s requirements

    Imagine if…

    You receive an angry email from the parent of one of your clients stating they aren’t happy that you declined to provide therapy to their child and they’re co...

  • RiskHQ_Article_Banner_RHQ68647_850x320

    Unexpected risks - Flexi hose

    Imagine that you’ve closed your business at about 6pm on a Friday. Unbeknownst to you, later that evening water starts flowing from underneath one of the bathroom sinks. As no one is there to se...
  • complaints_in_fitness_540px

    Managing complaints in exercise & sports science

    Receiving a complaint is often an unexpected part of running any business, including an exercise & sports science business.  No business is immune from receiving a complaint, regardless of ho...
  • complaints_in_Early_Learning_540px

    Managing complaints in early learning

    Receiving a complaint is often an unexpected part of running any business, including an early learning service. No business is immune from receiving a complaint, regardle...

  • let_the_record_show_540px

    Let the record show… (Speech pathology)

    Speech pathologists benefit from discussing risk and managing it proactively.  Maintaining health records is one of these important risk areas to be managed and understood. Guild Insurance&rsq...

  • complaints_in_osteo_540px

    Reducing common complaints in osteopathy

    Many osteopathy complaints stem from poor communication, inadequate assessments, and unrealistic patient expectations. Osteopaths can minimise complaints by maintaining clear communication, obtaining ...
  • complaints_in_fitness_540px

    Managing complaints in fitness

    Receiving a complaint is often an unexpected part of running any business, including a fitness centre. No business is immune from receiving a complaint, regardless of how successful it is or how custo...
  • let_the_record_show_540px

    Record keeping checklist - Speech Pathology

    Maintaining appropriate and proper clinical records relies on speech pathologists integrating fundamental record keeping practices into their daily routines.  Using this checklist will help to...

  • dispensing_error_frequency_540px

    Dispensing errors – wrong frequency

    An increasing number of dispensing errors involving the wrong frequency are reported to Guild Insurance.  Typically, these errors occur when a pharmacist directs a customer to take a medicatio...

  • dispensing_error_quantity_540px

    Dispensing errors – wrong quantity of medication

    A growing number of dispensing errors involving the medication wrong quantity are reported to Guild Insurance.   These errors occur when a pharmacist dispenses a quantity of medication th...

  • Social-media-risks-850x320

    Social media risks

    Social media is an ever increasing form of communication for many people in both their personal and professional lives.  It presents people with many benefits in allowing them to communicate a...

  • do-your-patients-know-you’re-a-general-dentist

    Do your patients know you’re a general dentist?

    It isn’t uncommon for Guild Insurance to hear complaints from patients alleging they weren’t aware their general dentist wasn’t a specialist or that they weren’t given an op...

  • EL---Notifying-Guild

    Your requirements for notifying Guild Insurance of an early learning claim

    Imagine if…

    You receive an email from a parent stating that they’re holding you responsible for their child’s injury sustained while at your service and ...

  • Vet---Notifying-Guild

    Notifying Guild Insurance of a claim – a veterinarian’s requirements

    Imagine if…

    You are advised by your State Veterinary Board that a client has complained about the treatment you provided, suggesting it was performed negligently.  As you’...

  • dispensing-errors-wrong-customer

    Dispensing errors – wrong customer

    A number of errors where medications are dispensed to the wrong customer are reported to Guild Insurance every year.   Of note, many of these occurred when a pharmacist dispensed scripts ...

  • Veterinary medication errors

    Medication errors and incidents are unfortunately not uncommon in veterinary practices. These are usually simple
    mistakes caused by human error which can result in minima...
  • Orthodontists pointing at chart with patient looking from chair

    Orthodontics and general dentists – what are the risks?

    Guild Insurance's data shows general dentists performing orthodontics face higher complaint risks. Proper training and knowing when to refer patients to specialists are crucial. Transparency about not...
  • Acknowledging and dealing with adverse dental outcomes

    Acknowledging and dealing with adverse dental outcomes

    Adverse outcomes in dentistry are sometimes unavoidable, but how they are managed can make a significant difference. This article highlights the importance of open, honest conversations with patients ...

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