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  • complaints_in_Early_Learning_540px

    Managing complaints in early learning

    Receiving a complaint is often an unexpected part of running any business, including an early learning service. No business is immune from receiving a complaint, regardle...

  • let_the_record_show_540px

    Let the record show… (Speech pathology)

    Speech pathologists benefit from discussing risk and managing it proactively.  Maintaining health records is one of these important risk areas to be managed and understood. Guild Insurance&rsq...

  • complaints_in_osteo_540px

    Reducing common complaints in osteopathy

    Many osteopathy complaints stem from poor communication, inadequate assessments, and unrealistic patient expectations. Osteopaths can minimise complaints by maintaining clear communication, obtaining ...
  • complaints_in_fitness_540px

    Managing complaints in fitness

    Receiving a complaint is often an unexpected part of running any business, including a fitness centre. No business is immune from receiving a complaint, regardless of how successful it is or how custo...
  • let_the_record_show_540px

    Record keeping checklist - Speech Pathology

    Maintaining appropriate and proper clinical records relies on speech pathologists integrating fundamental record keeping practices into their daily routines.  Using this checklist will help to...

  • dispensing_error_frequency_540px

    Dispensing errors – wrong frequency

    An increasing number of dispensing errors involving the wrong frequency are reported to Guild Insurance.  Typically, these errors occur when a pharmacist directs a customer to take a medicatio...

  • dispensing_error_quantity_540px

    Dispensing errors – wrong quantity of medication

    A growing number of dispensing errors involving the medication wrong quantity are reported to Guild Insurance.   These errors occur when a pharmacist dispenses a quantity of medication th...

  • Social-media-risks-850x320

    Social media risks

    Social media is an ever increasing form of communication for many people in both their personal and professional lives.  It presents people with many benefits in allowing them to communicate a...

  • do-your-patients-know-you’re-a-general-dentist

    Do your patients know you’re a general dentist?

    It isn’t uncommon for Guild Insurance to hear complaints from patients alleging they weren’t aware their general dentist wasn’t a specialist or that they weren’t given an op...

  • EL---Notifying-Guild

    Your requirements for notifying Guild Insurance of an early learning claim

    Imagine if…

    You receive an email from a parent stating that they’re holding you responsible for their child’s injury sustained while at your service and ...

  • Vet---Notifying-Guild

    Notifying Guild Insurance of a claim – a veterinarian’s requirements

    Imagine if…

    You are advised by your State Veterinary Board that a client has complained about the treatment you provided, suggesting it was performed negligently.  As you’...

  • dispensing-errors-wrong-customer

    Dispensing errors – wrong customer

    A number of errors where medications are dispensed to the wrong customer are reported to Guild Insurance every year.   Of note, many of these occurred when a pharmacist dispensed scripts ...

  • Veterinary medication errors

    Medication errors and incidents are unfortunately not uncommon in veterinary practices. These are usually simple
    mistakes caused by human error which can result in minima...
  • Orthodontists pointing at chart with patient looking from chair

    Orthodontics and general dentists – what are the risks?

    Guild Insurance's data shows general dentists performing orthodontics face higher complaint risks. Proper training and knowing when to refer patients to specialists are crucial. Transparency about not...
  • Acknowledging and dealing with adverse dental outcomes

    Acknowledging and dealing with adverse dental outcomes

    Adverse outcomes in dentistry are sometimes unavoidable, but how they are managed can make a significant difference. This article highlights the importance of open, honest conversations with patients ...
  • Don’t let your business go up in smoke

    Don’t let your business go up in smoke

    When you hear stories about things going wrong in other businesses, it’s tempting to think “that’ll never happen to us… we’re different”.

    When laundry has...

  • Sloppy dispensing and security risks

    Sloppy dispensing and security risks

    Claims reported to Guild Insurance highlight an alarming trend.  Sloppy medication handling can compromise the security of not just your pharmacy, but all pharmacies. Practices such as storing...

  • dispensing_error_frequency_540px

    Dispensing errors – dose administration aids

    Guild Insurance regularly receives claims relating to errors with Dose Administration Aids (DAA).  Errors often involve pharmacists filling and dispensing DAAs for the correct patient...

  • Reducing risks in pre-purchase examinations

    Reducing risks in pre-purchase examinations

    Equine pre-purchase examinations (PPE) are commonly conducted by veterinarians because they are essential for people looking to purchase a horse. However, they feature heavily in the veterinary claims...
  • Providing consent to veterinary care

    Providing consent to veterinary care

    Veterinarians would be well aware of their requirements to obtain informed consent from their clients before any procedure takes place.  However, Guild Insurance’s vast experience in man...

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