Social media is an ever increasing form of communication for many people in both their personal and professional lives.  It presents people with many benefits in allowing them to communicate a...

It isn’t uncommon for Guild Insurance to hear complaints from patients alleging they weren’t aware their general dentist wasn’t a specialist or that they weren’t given an op...

Imagine if…

You receive an email from a parent stating that they’re holding you responsible for their child’s injury sustained while at your centre and are suggesting the...

Imagine if…

You are advised by your State Veterinary Board that a client has complained about the treatment you provided, suggesting it was performed negligently.  As you’...

A number of errors where medications are dispensed to the wrong customer are reported to Guild Insurance every year.   Of note, many of these occurred when a pharmacist dispensed scripts ...

Osteopaths, like any health professionals, must take care to clearly and effectively communicate throughout the treatment process in order to avoid misunderstandings which may threaten the osteopat...

When you hear stories about things going wrong in other businesses, it’s tempting to think “that’ll never happen to us... we’re different”.

Claims reported to Guild Insurance highlight an alarming trend.  Sloppy medication handling can compromise the security of not just your pharmacy, but all pharmacies. Practices such as storing...

Guild Insurance regularly receives claims relating to errors with Dose Administration Aids (DAA).  Errors often involve pharmacists filling and dispensing DAAs for the correct patient...

Guild Insurance sees numerous claims every year relating to artificial breeding material (ABM). As a veterinarian, if you’re involved in the collection, transfer, storage or transit of ABM, y...

Veterinarians would be well aware of their requirements to obtain informed consent from their clients before any procedure takes place.  However, Guild Insurance’s vast experience in man...

Case Example

A client demanded compensation for additional treatment costs, alleging surgery had been performed negligently. The client’s dog had undergone a l...

Case

A cat suffered significant burns to its hip when left on a heat mat to recover after surgery.  The cat’s fur was still wet, which exacerbated the risk of a bu...

Have you ever considered a situation where you’re providing therapy to a child and the parent or guardian intends to leave the child alone with you?  This may be because they wish to col...

It’s widely recognised that all fitness activities carry an element of risk that needs to be managed.  One area of risk within a fitness centre is not just the activity the member is tak...

Scenario

It’s 6pm on a Monday night, peak usage time during the busiest night of the week in the gym. There are gym bags, items of clothing and sweat towels in a pi...