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  • Dispensing-errors-wrong-route

    Dispensing errors – wrong route of administration

    There has been a steady increase in errors reported to Guild Insurance involving the wrong route of administration.  These errors occur when a pharmacist dispenses a medication that h...

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    Building workplace relationships in early learning services

    Most of us spend a considerable amount of our waking hours at work.  We may spend more time with our work colleagues and customers than with our own families and loved ones.  There...

  • Risk_Article_Images_320x850_EAR76619

    Workplace bullying in early learning

    Bullying in the workplace is a serious work health and safety issue which affects all workplaces, including early learning centres.  Guild Insurance regularly manages workers compensation clai...

  • Risk_Article_Images_320x850_POD82280

    Orthoses – managing expectations

    It may surprise you to know that complaints about orthoses are a common source of podiatry claims to Guild Insurance. 

    Common allegations include:

    1. The orthoses cau...
  • Risk_Article_Images_320x850_PHA82202

    Dispensing errors – wrong medication / wrong strength

    Incidents involving pharmacists selecting the wrong medication or the wrong strength are the most common dispensing errors reported to Guild Insurance.  Not surprisingly, a number of these err...

  • Risk_Article_Images_320x850_CHR55902

    Managing complaints in chiropractic

    Receiving a complaint is often an unexpected part of running any business, including a chiropractic practice.  No business is immune from receiving a complaint, regardless of how successful it...

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    Commenting on another dentist’s work

    Guild Insurance regularly analyses claims information to understand factors which may contribute to claims and complaints occurring.  This analysis has highlighted a trend where claims involve...

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    Fitness professionals and their risks

    Guild Insurance undertakes regular reviews of the claims reported to us to understand trends and themes within those claims. The information gained from this process suggests that some fitness prof...

  • Dispensing-errors-can-happen-to-anyone

    Dispensing errors can happen to anyone

    Dispensing errors can have an enormous impact on both the customer and the pharmacist.  Imagine how you would feel if a simple mistake caused serious harm to someone?   Unfort...

  • safe-environment

    Is your early learning centre a safe environment?

    All early learning centres would be well aware of the expectation and legal requirement for them to provide a safe environment.  But what does this actually mean?  How can anyone be sure ...

  • SpeechPath-Notifying-GIL

    Notifying Guild Insurance of a claim – a speech pathologist’s requirements

    Imagine if…

    You receive an angry email from the parent of one of your clients stating they aren’t happy that you declined to provide therapy to their child and they’re co...

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    Unexpected risks - Flexi hose

    Imagine that you’ve closed your business at about 6pm on a Friday. Unbeknownst to you, later that evening water starts flowing from underneath one of the bathroom sinks. As no one is there to se...
  • complaints_in_fitness_540px

    Managing complaints in exercise & sports science

    Receiving a complaint is often an unexpected part of running any business, including an exercise & sports science business.  No business is immune from receiving a complaint, regardless of...

  • complaints_in_Early_Learning_540px

    Managing complaints in early learning

    Receiving a complaint is often an unexpected part of running any business, including a child care or early learning service.  No business is immune from receiving a complaint, regardless of ho...

  • let_the_record_show_540px

    Let the record show… (Speech pathology)

    Speech pathologists benefit from discussing risk and managing it proactively.  Maintaining health records is one of these important risk areas to be managed and understood. Guild Insurance&rsq...

  • complaints_in_osteo_540px

    Reducing common complaints in osteopathy

    Many osteopathy complaints stem from poor communication, inadequate assessments, and unrealistic patient expectations. Osteopaths can minimise complaints by maintaining clear communication, obtaining ...
  • complaints_in_fitness_540px

    Managing complaints in fitness

    Receiving a complaint is often an unexpected part of running any business, including a fitness centre. No business is immune from receiving a complaint, regardless of how successful it is or how cu...

  • let_the_record_show_540px

    Record keeping checklist - Speech Pathology

    Maintaining appropriate and proper clinical records relies on speech pathologists integrating fundamental record keeping practices into their daily routines.  Using this checklist will help to...

  • dispensing_error_frequency_540px

    Dispensing errors – wrong frequency

    An increasing number of dispensing errors involving the wrong frequency are reported to Guild Insurance.  Typically, these errors occur when a pharmacist directs a customer to take a medicatio...

  • dispensing_error_quantity_540px

    Dispensing errors – wrong quantity of medication

    A growing number of dispensing errors involving the medication wrong quantity are reported to Guild Insurance.   These errors occur when a pharmacist dispenses a quantity of medication th...

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