It may surprise you to know that complaints about orthoses are a common source of podiatry claims to Guild Insurance. 

Common allegations include:

1. The orthoses cau...

Incidents involving pharmacists selecting the wrong medication or the wrong strength are the most common dispensing errors reported to Guild Insurance.  Not surprisingly, a number of these err...

Receiving a complaint is often an unexpected part of running any business, including a chiropractic practice.  No business is immune from receiving a complaint, regardless of how successful it...

Guild Insurance regularly analyses claims information to understand factors which may contribute to claims and complaints occurring.  This analysis has highlighted a trend where claims involve...

All early learning centres would be well aware of the expectation and legal requirement for them to provide a safe environment.  But what does this actually mean?  How can anyone be sure ...

Imagine if…

You receive an angry email from the parent of one of your clients stating they aren’t happy that you declined to provide therapy to their child and they’re co...

Speech pathologists benefit from discussing risk and managing it proactively.  Maintaining health records is one of these important risk areas to be managed and understood. Guild Insurance&rsq...

Receiving a complaint is often an unexpected part of running any business, including a fitness centre. No business is immune from receiving a complaint, regardless of how successful it is or how cu...

Maintaining appropriate and proper clinical records relies on speech pathologists integrating fundamental record keeping practices into their daily routines.  Using this checklist will help to...

An increasing number of dispensing errors involving the wrong frequency are reported to Guild Insurance.  Typically, these errors occur when a pharmacist directs a customer to take a medicatio...

A growing number of dispensing errors involving the medication wrong quantity are reported to Guild Insurance.   These errors occur when a pharmacist dispenses a quantity of medication th...

Social media is an ever increasing form of communication for many people in both their personal and professional lives.  It presents people with many benefits in allowing them to communicate a...

It isn’t uncommon for Guild Insurance to hear complaints from patients alleging they weren’t aware their general dentist wasn’t a specialist or that they weren’t given an op...