When you hear stories about things going wrong in other businesses, it’s tempting to think “that’ll never happen to us... we’re different”.

STEP 1: Stay safe and preserve the scene

• Dial 000 to report the incident to police.
• Don’t enter the premises if there are signs a break-in may have occurred – e.g. ...

Someone breaking into your premises or stealing goods at knife point is an obvious threat to any business.  But as claims reported to Guild Insurance show, they’re not the only crimes oc...

Employment related disputes are an increasing trend in claims reported to Guild Insurance.  These claims indicate that some employers may not be fully aware of their workplace rights and oblig...

It may surprise you to know that Guild Insurance continues to receive reports of patient injuries related to treatment tables.     

No one sets out to have a patient inj...

Guild Insurance sees numerous allegations against osteopaths each year where the patient claims the osteopath has touched them in an inappropriate sexual way during treatment.   Receiving...

No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are.  There can be a tendency to see a complaint as a personal criticism rath...

While there are laws for advertising all businesses, there are additional requirements for health services regulated by the Australian Hea...

Guild Insurance regularly analyses claims data to understand factors contributing to claims and complaints.  This analysis has highlighted a trend where claims involve treatment by at least tw...

Imagine if…

You are advised by AHPRA that a patient has complained about the treatment you provided, suggesting it was performed negligently.  As you’re sure your treatmen...

With the holiday season approaching, it’s time to remind ourselves of the possible threats to our homes and cars during this time. In the lead up to what should be a ...

Don’t underestimate the inconvenience of damaged windows or shop fronts. Prevention is always better than cure!

• Reduce the opportunity for damage by installing:
  ...

Cyber-attacks are a constant threat to individuals and businesses. From malware to phishing, cyber security risks are on the rise and attacks are becoming more sophisticated. While you may think yo...

In business, continuity is the key baseline for success.  It might seem obvious, but it’s surprising how many people rely on your business opening its doors everyday.

Too often b...

Technology has not only revolutionised the way we think, communicate and do business… It’s changed the way we need to protect ourselves.

Cybercrime is one of the fastest growing...

Although social media can open the door to an exciting online community, it has made it harder to separate yourself from your professional life.

Here’s fiv...

When the worst happens, you want to know you’re completely covered.

A vast majority of business owners are underinsured and shockingly they don’t even know about it. This i...