Common complaints against veterinarians
Every year at Guild Insurance, the veterinary liability claims reported to us are analysed to ensure we fully understand what clients are complaining about, what’s going wrong and what can be done to address this. The information below provides a summary of what’s been learnt from this process. Unfortunately, the best risk management practices can’t guarantee a complaint won’t occur, that’s why you need insurance. However, being aware of common complaints, and how to reduce ...
communication
Appropriate conversations in chiropractic
You said what? Appropriate conversations in chiropractic Complaints of wrongdoing against chiropractors isn’t always about the treatment provided or the clinical outcome. Guild Insurance sees numerous cases annually which relate to the professional behaviour and conduct of a chiropractor. This sort of complaint may initially seem less serious than those relating to poor clinical outcomes, however, having your professional conduct questioned and issues raised about inappropriate behaviour towards patients can be incredibly distressing. Some of ...
communication
Managing Complaints in Radiography
Receiving a complaint is an unexpected part of running any business. No business is immune from receiving a complaint, regardless of how successful it is or how customer focused staff are. There can be a tendency to see a complaint as a personal criticism rather than constructive feedback. However there can be positive outcomes when the situation is managed appropriately. Why do people complain? There are many reasons why patients might complain about the service ...
complaints