When patients see multiple practitioners
Guild Insurance regularly manages claims where a patient has been treated by more than one practitioner. This has led Guild to explore how treatment by multiple practitioners may contribute to complaints by patients which can lead to an insurance claim. Evaluating another practitioner’s work It’s quite likely that many natural therapy practitioners will at times treat a patient who’s previously been treated by another natural therapy practitioner. And in some of these cases the practitioner ...
communication
Managing patient expectations in dentistry
Listen or download (mp3) the audio reading of this article, brought to you by Guild Insurance Listen via Youtube or Audio Player It’s well recognised that patients don’t necessarily complain simply based on their clinical outcome. Most dentists will have heard of or seen situations where a patient has experienced an outcome which wasn’t ideal yet wasn’t particularly poor, however the patient has been quite annoyed with the outcome and has lodged a complaint. On ...
Client records for AEPs
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Client record keeping is unfortunately one of those dreaded risk management topics. Guild Insurance understands that it isn’t the most interesting of topics for AEPs to spend time thinking and talking about. However, it’s incredibly important,
and Guild’s experience suggests many AEPs would benefit from learning more about good record keeping. Record keeping and insurance claims Why is an insurer so concerned about record keeping? It’s because client records can greatly impact insurance claims in ...
business-practices