Managing patient response to osteopathy treatment
Osteopathy, as with all areas of healthcare, carries complexity and risk. Despite the best of intentions of osteopaths, sometimes the outcomes experienced by the patient isn’t as expected or intended. Osteopaths need to be sure they’ve thought through not just what could go wrong during treatment, but what they would do if this was to occur. Considering in advance how you and the clinic will respond in a situation will assist you to stay calm ...
You said what? Appropriate conversations in osteopathy.
Complaints of wrongdoing against osteopaths isn’t always about the treatment provided or the clinical outcome. Guild Insurance sees numerous cases annually which relate to the professional behaviour and conduct of an osteopath. This sort of complaint may initially seem less serious than those relating to poor clinical outcomes, however, having your professional conduct questioned and issues raised about inappropriate behaviour towards patients can be incredibly distressing. Some of these professional conduct complaints relate to conversations, ...
Can I say sorry?
Guild Insurance has over 55 years’ experience managing complaints, and therefore claims, made by clients or customers of the professionals we insure. This has taught us a lot about how and why complaints usually occur and the best ways to manage them. Appropriate and professional management of complaints can go a long way towards a quick and fair resolution of the dispute, which is in everyone’s best interests. Unfortunately, our experience shows that when complaints ...